DATA PROTECTION

Privacy Policy

Table of Contents

Access Data and Hosting
Data Processing for Contract Fulfillment and Contacting

2.1 Data Processing for Contract Fulfillment

2.2 Customer Account

Contacting
Data Processing for the Purpose of Shipping Handling

Transfer of Data to Shipping Service Providers for the Purpose of Shipping Notification
Data Processing for Payment Handling

4.1 Data Processing for Transaction Handling

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes
Advertising via E-Mail, Post

5.1 E-Mail Newsletter with Registration, Newsletter Tracking with Separate Consent

E-Mail Newsletter without Registration and Your Right to Object

5.2 Sending Requests for Reviews via E-Mail

5.3 Postal Advertising and Your Right to Object
Cookies and Other Technologies

General Information
Use of Cookies and Other Technologies

Use of Google Services
Social Media

Social Buttons from Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Pinterest

Our Online Presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Youtube, Pinterest
Contact Options and Your Rights
Your Rights

10.1 Contact Options

The controller responsible for data processing is: Amir Amrami, Isoldestr. 4, Berlin, Email: info@arrowsmartech.de. We are pleased about your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Every time a website is accessed, the web server merely automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data) and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer, which outweigh our interests in the context of a balancing of interests according to Art. 6 Para. 1 Sentence 1 lit. f GDPR. All access data will only be processed as long as is necessary to achieve the processing purposes mentioned above. The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, Israel, United Kingdom, USA. The adequacy decision for the USA serves as the basis for the transfer to third countries, provided that the respective service provider is certified. A certification is available. Our service providers are located and/or use servers in these countries: Mexico, India, Ukraine. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard Data Protection Clauses of the European Union.

2. Data Processing for Contract Fulfillment and Contacting

2.1 Data Processing for Contract Fulfillment

For the purpose of contract fulfillment (including inquiries about and processing of any existing claims from the right of warranty, non-performance, and the right of withdrawal, as well as any statutory update obligations) according to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely require the data for contract fulfillment and cannot send the order without providing it. Which data is collected can be seen from the respective input forms. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law according to Art. 6 Para. 1 Sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer Account

Insofar as you have given your consent according to Art. 6 Para. 1 Sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening a customer account and for storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

Contacting

In the context of customer communication, we collect personal data to process your inquiries according to Art. 6 Para. 1 Sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as in these cases we absolutely require the data to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

3. Data Processing for the Purpose of Shipping Handling

To fulfill the contract according to Art. 6 Para. 1 Sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Transfer of Data to Shipping Service Providers for the Purpose of Shipping Notification

If you have given us your express consent for this during or after your order, we will pass on your email address and telephone number to the selected shipping service provider on the basis of this according to Art. 6 Para. 1 Sentence 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination. Consent can be revoked at any time by sending a message to the contact option described in this privacy policy. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4. Data Processing for Payment Handling

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract according to Art. 6 Para. 1 Sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g., on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect. Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Insofar as data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, the cooperation is based on standard data protection clauses of the European Commission. If you have questions about our partners for payment processing or the basis of our cooperation with them, please use the contact option mentioned in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

Where appropriate, we provide the aforementioned service providers with further data, which they use together with the data necessary for processing the payment for the purpose of fraud prevention and the optimization of our payment processes (e.g., invoicing, processing of contested payments, accounting support). This serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests according to Art. 6 Para. 1 Sentence 1 lit. f GDPR.

5. Advertising via E-Mail, Post

5.1 E-Mail Newsletter with Registration, Newsletter Tracking with Separate Consent

If you register for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent according to Art. 6 Para. 1 Sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. If you have also given us your consent according to Art. 6 Para. 1 Sentence 1 lit. a GDPR to analyze our newsletters, we also analyze your handling of our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking"). For this evaluation, the emails sent contain one-pixel technologies (e.g., so-called web beacons, tracking pixels) stored on our website. For the evaluations, we link in particular the following "newsletter data" – the page from which the page was requested (so-called referrer URL), the date and time of the call, the description of the type of web browser used, the IP address of the requesting computer, the email address, the date and time of registration and confirmation – and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter can also contain this ID. Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the newsletter. The information is stored as long as you have subscribed to the newsletter.

E-Mail Newsletter without Registration and Your Right to Object

If we receive your email address in connection with the sale of a good or service, we reserve the right to regularly send you offers for similar products from our range, such as those already purchased, by email. We will not send you such offers if you have already objected to this use of your email address or are registered in a legally mandatory Robinson list. You can object to this use of your email address at any time, easily and free of charge, by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the promotional email, i.e., without incurring any costs other than the transmission costs according to the basic rates. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, Israel, United Kingdom, USA. The adequacy decision for the USA serves as the basis for the transfer to third countries, provided that the respective service provider is certified. A certification is available. Our service providers are located and/or use servers in these countries: Mexico, India, Ukraine. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard Data Protection Clauses of the European Union.

5.2 Sending Requests for Reviews via E-Mail

If you have given us your express consent for this during or after your order according to Art. 6 Para. 1 Sentence 1 lit. a GDPR, we will use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the request for a review. After your consent has been revoked, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. Requests for reviews may also be sent by our service provider. Further information on data protection can be found in the following link here. Regardless of this, you can always contact us via the contact option described in this privacy policy. If necessary, your request will then be passed on to the other controller for a response.

5.3 Postal Advertising and Your Right to Object

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own promotional purposes, e.g., for sending interesting offers and information about our products by letter post. This serves to protect our legitimate interests in a promotional approach to our customers, which outweigh our interests in the context of a balancing of interests according to Art. 6 Para. 1 Sentence 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy. After your consent has been revoked, we will delete your address from the recipient list, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6. Cookies and Other Technologies

General Information

In order to make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the browser session ends, i.e., after your browser is closed (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser. Protection of privacy for end devices When using our online offer, we use absolutely necessary technologies to be able to provide the explicitly requested digital service. In this respect, the storage of information in your end device or access to information that is already stored in your end device does not require consent. In the case of functions that are not absolutely necessary, the storage of information in your end device or access to information that is already stored in your end device requires your consent. We would like to point out that if consent is not granted, parts of the website may not be usable without restriction. Any consents you may have given remain in place until you adjust or reset the respective settings in your end device. Any downstream data processing through cookies and other technologies We use such technologies that are absolutely necessary for the use of certain functions of our website. Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website are collected and processed. In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer according to Art. 6 Para. 1 Sentence 1 lit. f GDPR. In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy. Cookie settings The cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™. Insofar as you have consented to the use of the technologies according to Art. 6 Para. 1 Sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of Cookies and Other Technologies

We use the following cookies and other technologies from third-party providers on our website. Unless otherwise specified for the individual technologies, this is done on the basis of your consent according to Art. 6 Para. 1 Sentence 1 lit. a GDPR. After the purpose has ceased to exist and we have ended the use of the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your options for revocation can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with individual providers, can be found with the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") shown below. Information about your use of our website automatically collected by Google technologies is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between joint controllers according to Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google, and then processed by Google only if you play a video.

Use of Wix Statistics for Web Analysis

For the purpose of website analysis, data (IP address, time of visit, device and browser information, location information, and information about your use of our website) is automatically collected and stored using technologies from Wix Ltd., Yunitsman 5 St, Tel Aviv, Israel ("Wix"), from which user profiles are created using pseudonyms. Cookies can be used for this purpose. The pseudonymized usage profiles will not be merged with personal data about the bearer of the pseudonym without an express consent to be given separately. Wix works on our behalf for us. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, Israel, United Kingdom, USA. The adequacy decision for the USA serves as the basis for the transfer to third countries, provided that the respective service provider is certified. A certification is available. Our service providers are located and/or use servers in these countries: Mexico, India, Ukraine. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard Data Protection Clauses of the European Union.

8. Social Media

Social Buttons from Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Pinterest

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection with the servers of the respective provider is established when our website is called up. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser; there you can, for example, press the like or share button.

Our Online Presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Youtube, Pinterest

Insofar as you have given your consent to the respective social media operator according to Art. 6 Para. 1 Sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options for the protection of your privacy, can be found in the privacy notices of the providers linked below. If you still need help in this regard, you can contact us. Facebook (by Meta) is offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Facebook (by Meta) automatically collected by Meta Platforms Ireland is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing as part of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers according to Art. 26 GDPR. Further information (information on insights data) can be found here. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA serves as the basis for the transfer to third countries, provided that the respective service provider is certified. A certification is available. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard Data Protection Clauses of the European Commission. X is offered by X Internet Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("X"). Information about your use of our online presence on X automatically collected by X is usually transmitted to a server of X Corp., FM 1209, Building 2, Bastrop, TX 78602, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. Instagram (by Meta) is offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Instagram automatically collected by Meta Platforms Ireland is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA and stored there. Data processing as part of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers according to Art. 26 GDPR. Further information (information on insights data) can be found here. Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina. The adequacy decision for the USA serves as the basis for the transfer to third countries, provided that the respective service provider is certified. A certification is available. Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard Data Protection Clauses of the European Commission. YouTube is offered by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information about your use of our online presence on YouTube automatically collected by Google is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. Pinterest is offered by Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland ("Pinterest"). Information about your use of our online presence on Pinterest automatically collected by Pinterest is usually transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision. Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

9. Contact Options and Your Rights

10. Your Rights

As a data subject, you have the following rights:

Under Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein.
Under Art. 16 GDPR, the right to request immediately the correction of incorrect or completion of your personal data stored with us.
Under Art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing is necessary to exercise the right to freedom of expression and information; to fulfill a legal obligation; for reasons of public interest or for the assertion, exercise, or defense of legal claims.
Under Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as the accuracy of the data is contested by you; the processing is unlawful, but you reject its deletion; we no longer need the data, but you need it for the assertion, exercise, or defense of legal claims or you have filed an objection to the processing according to Art. 21 GDPR.
Under Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common, and machine-readable format or to request the transfer to another controller.
Under Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right to Object If we process personal data as explained above in order to protect our legitimate interests that outweigh ours in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If processing is for other purposes, you only have a right to object if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims. This does not apply if the processing is for direct marketing purposes. We will then no longer process your personal data for this purpose.

10.1 Contact Options

If you have any questions about the collection, processing, or use of your personal data, if you want information, correction, restriction, or deletion of data, or if you want to revoke given consents or object to a specific use of data, please contact us directly using the contact details in our legal notice.