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Consumer revocation instruction


Exclusion or premature expiry of the right of withdrawal

  • The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract and delivery, have their place of residence, habitual residence or delivery address outside a member state of the European Union (EU) or the European Economic Area (EEA) and do not belong to one of these member states.


Sample cancellation form


(If you want to cancel the contract, please fill out this form and send it back.)


Arrow Smart Technologies, Isolde-Str. 4, 12159 Berlin, email address: Amir(at)


I/we (*) hereby revoke the contract concluded by me/us (*).

Purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received on (*) _________________


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for paper notification)



(*) Delete what is not applicable.


Connected/Financed Contracts

If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.


Information on returning goods

  • Please avoid damaging or contaminating the goods.

  • If possible, please send the goods back to us in the original packaging and outer packaging with all accessories and all packaging components. If the original packaging or outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.


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